Shipping Policy

We take pride in providing a seamless and reliable shipping experience. Our goal is to ensure your order arrives safely and within the expected timeframe. Below, you’ll find all the details about our shipping process, including delivery times, international shipping, and how we handle issues like damaged or lost packages.

1. Shipping Destinations

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • International: Selected regions worldwide. If you are unsure whether we deliver to your location, please contact us before placing your order.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
  • For custom or personalized orders, processing times may be longer. We will communicate estimated timelines with you during the purchase process.

3. Delivery Time

  • Standard Domestic Shipping: Orders are delivered within 7-15 business days after processing. Delivery times may vary depending on your location and other factors, such as carrier delays or weather conditions.
  • International Shipping: Delivery typically takes 15-30 business days, depending on the destination country and customs clearance processes.

4. Order Tracking

After your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your package’s status. You can track your shipment through the carrier’s website or our order tracking system.

5. Packaging and Care

To ensure your porcelain products arrive in perfect condition, we use secure and protective packaging. Each item is carefully inspected before shipment, and fragile items are specially handled to minimize the risk of damage during transit.

6. International Shipping Details

  • We are pleased to serve customers worldwide. However, please note that international orders may be subject to import duties, taxes, and other customs fees. These charges are the responsibility of the recipient and are not included in the purchase price.
  • Customs clearance procedures may cause additional delays. Please check with your local customs office for specific information about potential fees and delays in your region.

7. Damaged or Lost Packages

  • Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged items and packaging so we can process a replacement or refund as quickly as possible.
  • Lost Packages: If your package is lost in transit, please notify us immediately. We will work with the shipping carrier to locate your package or arrange a suitable resolution.

8. Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to unforeseen circumstances, such as:

  • Severe weather conditions.
  • Carrier issues or high shipping volumes during peak seasons.
  • Customs clearance delays for international orders.
    We appreciate your understanding in such situations and will keep you updated on your order’s status.

Thank you for choosing. We appreciate your trust and look forward to serving you!