Refund and Returns Policy

We want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

  • International Returns: Returns for international orders are accepted within 30 days of delivery, but please note that return shipping costs are the responsibility of the customer.
  • Non-returnable Items: Custom-made, personalized, or final sale items cannot be returned. This includes any item specifically customized with engraving, monograms, or other personalized features.

Items must be unused, in the original condition, and with all original packaging, including tags and any accessories that were included.

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Email our customer service team within 30 days of receiving your item to initiate the return process. Provide your order number and details about the item you wish to return.
  2. Approval: We will review your request and send you a return authorization and instructions.
  3. Return Shipping: Once approved, package the item securely in its original packaging. Please ship the item back to the return address provided. Return shipping costs are generally the responsibility of the customer, except in cases of damaged or incorrect items.
  4. Proof of Return: We recommend obtaining proof of shipping when returning items, as we are not responsible for items lost during return transit.

3. Refund Process

Once your return is received and inspected, we will process your refund to the original payment method. Refunds are typically processed within 5-10 business days, depending on your payment provider.

Please note that shipping fees are non-refundable unless the item is defective, damaged, or the wrong item was sent.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately within 48 hours of receiving the item. Provide detailed photos of the damage, and we will arrange for a replacement or refund.

  • We will cover the cost of return shipping for damaged or defective items.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order for the item you would like.

6. Late Returns

We regret that we cannot process returns for items received more than 30 days after delivery. If you attempt to return an item outside of this window, we will not be able to issue a refund.

7. Customer Support

For any questions about your return, refund, or exchange request, or if you need assistance with the return process, please contact us at:

Thank you for shopping. We appreciate your business and look forward to serving you again!